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Frequently asked questions
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Quick help
If you can’t find your answer, send a message — we reply within 1–2 business days.
Support: [email protected] · Phone: +1 (415) 732-9086
How long do I keep access? 0
You receive ongoing access to all purchased course materials. If we expand or improve lessons, your library updates automatically.
If you change devices, just sign in again — your progress and downloads remain available.
What is the refund policy? 0
If a course does not meet expectations, contact us within 14 days of purchase for assistance. We’ll review the request and guide you through next steps.
Best to include
- Order email or transaction ID
- Course name
- What didn’t match expectations
Response time
Typically within 1–2 business days. During launch periods, up to 72 hours.
Do you provide certificates? 0
Yes. Complete all lessons and assessments to generate a personalized certificate. Your certificate includes the course title and completion date.
Tip
If your name is misspelled, message support and we’ll regenerate it.
Are there discounts? 0
Bundles and occasional codes like STITCH10 apply at checkout. Discounts may be time-limited and can’t always be combined.
Want the best price?
Check bundles first, then apply a code if available.
Still need help?
Send a question and include the anchor link you copied (for example, #q-refund) so we can respond faster.